The Salvation Army of Greater Rochester's Emergency and Family Services (EFS) program at 100 West Avenue serves anyone in Monroe County who needs emergency help. The Salvation Army helps people of all religions, backgrounds, and sexual orientations without discrimination.
Please check before you go: This location is currently listed as temporarily closed on the website. Visit the Salvation Army Rochester website for the latest updates on when it reopens.
All adults need to bring a photo ID or 3 official documents that show their name. Children who need items or assistance also need to have ID.
You can come once a month to receive food assistance.
No appointment is needed. Applications are taken on a first-come, first-served basis, so arriving early is a good idea.
Visitors receive a food bag and a personal hygiene bag. Diaper assistance is also available. Those who are waiting for public assistance such as DSS may qualify for food, bus, and clothing vouchers until their benefits begin.
Walk in during open hours. No appointment is needed. Pre-packed food bags and hygiene bags are given out to visitors on a first-come, first-served basis.
EFS social workers offer crisis assessment and case management to help families and individuals find stability. Other services include:
The Salvation Army also runs a street outreach program that uses "the Canteen," an emergency disaster vehicle, to bring food, clothing, toiletries, and support to people who can't come in person. A community Thanksgiving dinner is held at all three Rochester locations each holiday season.
You can support the Salvation Army of Greater Rochester by donating online at the Rochester donation page, by phone at 585-987-9500 (ext. 2318, 2319, or 2320), or by mail to 70 Liberty Pole Way, attn: RAS Donations, Rochester, NY 14604.
Gently used clothing, furniture, and household goods can be donated through satruck.org. For large items that need a pick-up, call 585-235-2769 (ext. 329400). You can also start your own food drive or fundraiser.
To volunteer, fill out the volunteer form on the Salvation Army's website. Volunteers help with sorting food, holiday programs, fundraising, and more.
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